Dear Jason Meyers, Thank you for your honest feedback. We sincerely regret that your experience with both our product and after-sales service fell short of expectations—this does not meet the standards we strive to uphold. To address your concerns: 1 Replacement Parts: We dispatched fastest way on June 12, 2025. You should receive these by June 18, 2025. 2 After-Sales Support: Our team has diligently followed up via email/phone on June 2025 to ensure resolution. We genuinely believed this would fully resolve the issue—we’re deeply sorry it did not meet your needs. Our Commitment to You: Immediate Action: Please contact me directly at Your Email/Phone or reply here. I will personally oversee a solution—whether a full refund, replacement, or further technical support. Long-Term Improvement: Your feedback has been escalated to our product and service teams to prevent recurrence. We value your partnership deeply and hope for an opportunity to restore your confidence. As a gesture